Important New Security Features Coming to Online BillPayer

Sound Credit Union understands the importance of securing your personal and financial information. This is why we've been working to implement new security enhancements to help deter fraud and ensure that we are providing you with a very high level of security while you are using our Online BillPayer. In the coming weeks, you will begin to notice a few changes to your online experience. Please note that for your protection, these new features will be required, but it will only take a few minutes to walk through the set-up.

New Features for Online BillPayer

Security Questions-
In the coming weeks, you will be prompted online to set-up a few security questions and answers. You will be able to select from a list of questions, but the answers you provide will be uniquely yours. The set-up only takes a moment. In the background, our systems will take note of your normal online banking patterns. If we detect anything unusual, you will be prompted to answer one or more of your security questions before being allowed to log in.

For example, if you typically access your online bill pay account from home and the office, and we suddenly detect someone trying to log on from a different country, we will present the security questions before access to your accounts is granted. If you are on vacation and simply need to access your account from a different location, you'll answer these few quick questions, and then you'll be ready to pay bills online as usual. But if someone is trying to access your accounts illegally, they won't be able to get in without knowing the answers to your security questions.

*Important*
Once you set up your questions please write down and remember not only the questions but the question numbers. If we need to send you the security questions we will only send the question number not the actual question.

Example:
What is the answer to question 3?

As you can see it is important not only to know the answer to the question but it is important to know what the question would be for question 3. This method of question and answer will make it safer by trying to make sure that the only person that knows the question and the answer is you.

Your Personal Image-
In order to help you feel absolutely certain that you are logging on to our Online BillPayer website, we are also implementing a new personal security image. This will be a picture that you choose from our library of images. You will also give the image a name - something that you can remember, but that would be difficult for someone else to guess. Going forward, every time you log on to our site, you will see your personal image and the name you gave it, guaranteeing you that you are logging on to our site. If you don't see your image, do not continue and contact us immediately.

As with the security questions, in the coming weeks you will be prompted online to select your personal image. You do not need to take any action until you are asked to select your personal image and set-up your security questions online.

New Login Screen
Our new login screen will have a two step approach to logging into the Online BillPayer system. The first screen will ask for your user name. Once the correct user name is entered then a second screen will appear that will request your password. This new login will help to ensure that the person that is logging on has both user name and password and is not using a process of elimination to gain access.

We hope that you will find this page informational, however if you have more questions feel free to visit our list of Frequently Asked Questions. This page has answers to the most common questions about the enhancements to our site.