Frequently Asked Questions

Online BillPayer offers you an easy way to make payments without having to write a check.

With BillPayer, you can schedule one-time and recurring payments to your payees, track your payment activity, receive eBills, and more—online 24/7. Funds will be automatically deducted from your checking account.

Online BillPayer is a free service for all Sound members with a checking account.

If you would like to use MoneyHQ, a feature available through Online BillPayer, a monthly fee of $4.95 will be charged to your account.

If you have a Sound Credit Union checking account, sign in to Online Banking and click the Online BillPayer link to enroll.

If you don't have an Online Banking account, contact Sound to have one created for you.

If you have not paid a bill using BillPayer within the last 60 days your account will be classified as inactive and will be shut down. You will have to re-enroll in the service and set up your payee information again.

MoneyHQ is your personal finance manager. With MoneyHQ, you can keep track of your Sound account as well as accounts from your other financial institutions all in one place. Thousands of financial institutions, investment firms, credit card issuers, and billers are available.

 

Payments are generally made in 2-10 business days, depending on when the payment is made and the type of payee.

Each Online Banking account at Sound is connected to a specific member number. Payments will be pulled from the checking account associated with the member number you logged in to Online Banking with. If you have multiple checking accounts associated with your member number, you will be able to select the account you would like to withdraw funds from using the dropdown menu.

By federal regulation, savings accounts are classified as non-transactional accounts and cannot be used by Online BillPayer.
 

You can pay almost any company or individual in the US. You can pay companies that send you bills, like your telephone company, or a person or organization that you owe money to but don't necessarily receive a bill from, like your babysitter.

1. Log on to Online Banking and click the link for Online BillPayer.
2. Click the Bill Pay tab at the top of the screen and click on Add Payee.
3. Select your payee from the drop-down menu or enter the payee's information manually.
4. Enter your specific account information and click Submit.

Once you have added your payee, you can either click the "New Payment" button at the bottom of the page or go back to the Payment Center and set up your payment from there.

1. Go to the Bill Pay tab and click Payees.
2. Find the Payee you would like to edit and click their name.
3. Select the Edit Payee button and update any information needed.
4. Click the Submit button when finished.

1. Go to the Bill Pay tab and click Payees.
2. Find the Payee you would like to remove and click their name.
3. Select the Delete Payee button.
4. A warning window will appear. Click Continue to finish removing the payee.

 

Should you experience any issues with either Online Banking or Online BillPayer, please use the email form available on our Contact Us page and select either "Online Banking" or "Online BillPayer" from the drop down menu. A representative from Sound Credit Union will get back with you within 48 hours.

You may also contact our after-hours Online BillPayer Support at 800-301-1123.

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