Goals & Values

To accomplish our mission, vision, and service promise, we commit ourselves to these values:

Member Service

We believe…

  • The quality of our service delivery will make the difference between us and our competition.
  • Extraordinary member service is the key to retaining members.
  • Our members are customers in the financial services marketplace, free to conduct their business where they choose.

Therefore it is our intention to…

  • Go the “extra mile” to provide prompt, thorough service and assistance with members’ questions.
  • Constantly train and educate our employees in member service skills, product knowledge, and general credit union philosophy.

Employees

We believe…

  • Our employees are among our most valuable assets.

Therefore it is our intention to…

  • Hire exceptional employees and provide the best possible working environment for them including positive management-employee relationships, opportunities for professional growth, attractive employee benefits and a safe, pleasant working environment.
  • Challenge our employees with goal-oriented objectives, continued training, and educational programs.

Public Responsibility

We believe…

  • In the importance of being involved in civic, professional, educational, charitable, environmental, and cultural activities because we place value in reinvesting in the community we serve.

Therefore it is our intention to…

  • Commit necessary resources of time and effort to support community service. We will encourage all employees and directors to be personally involved in activities to support the communities we serve.
  • Consistently review internal systems to support the reduction of waste and to minimize our environmental impact where appropriate and when economically feasible.

Corporate Integrity

We believe…

  • That our high moral and ethical standards provide the foundation for sound operating decisions and member/owner trust.

Therefore it is our intention to…

  • Act in every transaction, inside and outside Sound Credit Union, in a way that is consistent with these standards.

Growth and Expansion

We believe…

  • That our services and the number of members using those services are important for the credit union’s vitality.
  • That our future depends upon controlled growth and expansion which does not sacrifice prompt, friendly, quality service.

Therefore it is our intention to…

  • Seek and evaluate opportunities for growth and expansion, which are consistent with our goals for financial security, organizational stability, and quality service.
  • Create efficiencies and provide delivery systems to satisfy member needs.

Routing #: 325183220

Equal HousingNCUA