{"id":18945,"date":"2026-05-20T09:01:22","date_gmt":"2026-05-20T16:01:22","guid":{"rendered":"https:\/\/www.soundcu.com\/?p=18945"},"modified":"2026-05-20T09:01:26","modified_gmt":"2026-05-20T16:01:26","slug":"skipper-coming-soon","status":"publish","type":"post","link":"https:\/\/www.soundcu.com\/es\/blog\/skipper-coming-soon\/","title":{"rendered":"Skipper, nuestro asistente digital"},"content":{"rendered":"
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Calling Sound Will Be Easier!<\/h2>

Meet Skipper, our new digital assistant. Very soon, calling Sound will be easier! Just say what you need instead of navigating menus.<\/p>\n<\/div>\t\t<\/header>\n\t\t\t\t

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Bank by phone with Skipper<\/h3>

Sound\u2019s new digital assistant, Skipper, is in training and will be available in the coming weeks to help you bank-by-phone. No more guessing prompts or listening to long menus. Just say what you need, and Skipper will guide you.<\/p>\n

Si llamas con frecuencia, notar\u00e1s un cambio en el men\u00fa telef\u00f3nico. Cuando Skipper te atienda, solo tienes que formular tu pregunta y te la responder\u00e1.<\/p>\n

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  • Account-specific transactions can be performed only after you securely access phone banking or provide your PIN during a call session<\/span>.<\/li>\n<\/ul>\n

    Though Skipper will be a great help, we know there are situations when you\u2019ll need assistance from a human. Skipper will know when a representative is needed to assist you further. Respond \u201cyes\u201d when Skipper suggests a representative and you\u2019ll be transferred during business hours. After-hours, members will be directed to leave a voicemail.<\/p>\n

    This support enhancement will not replace the Contact Center Representatives you know personally and offer consistent service. Skipper is an extension of the team to assist you faster and enhance your experience at Sound.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\"Skipper\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/g><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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    Chat online with Skipper 24\/7<\/h3>

    Skipper will also be available to chat any time on soundcu.com (via the chat bubble found in the bottom-right of your browser window) and from within Online Banking and the Mobile App.<\/p>\n

    You can ask questions, get answers, and if you need additional assistance, Skipper can connect you to a local, human representative of Sound during business hours.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/g><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n
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    \n\t\t\t\tMen\u00fa de p\u00e1gina<\/button>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tAbout Skipper\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tInscribirse\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tPreguntas frecuentes\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/nav>\n\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n
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    How Can Skipper Help?<\/h2>

    Skipper, our Digital Assistant will be available 24\/7 to help you quickly get answers to your banking questions, either by phone or chat.<\/p>\n<\/div>\t\t<\/header>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\n\t\tSpeech Bubbles<\/title>\n\t\tclase=\u201denvoltorio\u201d>\n\t<g transform=\"translate(-735.355 -815.728)\">\n\t\t\t<path d=\"M2761.273,3051.755h-7.941v-29.2h-47.554v45.661h33.75l11.911,11.912v-11.912h19.853v-14.565l-10.019,10.019Zm-45.344-11.009h19.236v3.847H2715.93Zm24.935,10.911H2715.93v-3.847h24.935Zm3.918-14.129H2715.93v-3.847h28.854Z\" transform=\"translate(-1970.423 -2192.352)\" fill=\"#1f79af\"\/>\n\t\t\t<path d=\"M2941.72,2950.743v43.676h7.941v11.912l10.018-10.018,1.894-1.893h27.794v-43.676Zm28.633,24.245h-19.236v-3.847h19.236Zm9.618-7.064h-28.854v-3.847h28.854Z\" transform=\"translate(-2158.81 -2135.015)\" fill=\"#ffc400\"\/>\n\t\t\t<rect width=\"19.236\" height=\"3.847\" transform=\"translate(792.306 836.126)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"28.853\" height=\"3.847\" transform=\"translate(792.306 829.062)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"19.236\" height=\"3.847\" transform=\"translate(745.507 848.395)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"28.853\" height=\"3.847\" transform=\"translate(745.507 841.331)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"24.935\" height=\"3.847\" transform=\"translate(745.507 855.459)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >What is my account balance?<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconSpeechBubbles\"\n\t\tviewbox=\"0 0 95.202 72.046\"\n\t\twidth=\"95.202\"\n\t\theight=\"72.046\"\n\t>\n\t\t<title>Speech Bubbles<\/title>\n\t\tclase=\u201denvoltorio\u201d>\n\t<g transform=\"translate(-735.355 -815.728)\">\n\t\t\t<path d=\"M2761.273,3051.755h-7.941v-29.2h-47.554v45.661h33.75l11.911,11.912v-11.912h19.853v-14.565l-10.019,10.019Zm-45.344-11.009h19.236v3.847H2715.93Zm24.935,10.911H2715.93v-3.847h24.935Zm3.918-14.129H2715.93v-3.847h28.854Z\" transform=\"translate(-1970.423 -2192.352)\" fill=\"#1f79af\"\/>\n\t\t\t<path d=\"M2941.72,2950.743v43.676h7.941v11.912l10.018-10.018,1.894-1.893h27.794v-43.676Zm28.633,24.245h-19.236v-3.847h19.236Zm9.618-7.064h-28.854v-3.847h28.854Z\" transform=\"translate(-2158.81 -2135.015)\" fill=\"#ffc400\"\/>\n\t\t\t<rect width=\"19.236\" height=\"3.847\" transform=\"translate(792.306 836.126)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"28.853\" height=\"3.847\" transform=\"translate(792.306 829.062)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"19.236\" height=\"3.847\" transform=\"translate(745.507 848.395)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"28.853\" height=\"3.847\" transform=\"translate(745.507 841.331)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"24.935\" height=\"3.847\" transform=\"translate(745.507 855.459)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >When is my loan payment due?<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconSpeechBubbles\"\n\t\tviewbox=\"0 0 95.202 72.046\"\n\t\twidth=\"95.202\"\n\t\theight=\"72.046\"\n\t>\n\t\t<title>Speech Bubbles<\/title>\n\t\tclase=\u201denvoltorio\u201d>\n\t<g transform=\"translate(-735.355 -815.728)\">\n\t\t\t<path d=\"M2761.273,3051.755h-7.941v-29.2h-47.554v45.661h33.75l11.911,11.912v-11.912h19.853v-14.565l-10.019,10.019Zm-45.344-11.009h19.236v3.847H2715.93Zm24.935,10.911H2715.93v-3.847h24.935Zm3.918-14.129H2715.93v-3.847h28.854Z\" transform=\"translate(-1970.423 -2192.352)\" fill=\"#1f79af\"\/>\n\t\t\t<path d=\"M2941.72,2950.743v43.676h7.941v11.912l10.018-10.018,1.894-1.893h27.794v-43.676Zm28.633,24.245h-19.236v-3.847h19.236Zm9.618-7.064h-28.854v-3.847h28.854Z\" transform=\"translate(-2158.81 -2135.015)\" fill=\"#ffc400\"\/>\n\t\t\t<rect width=\"19.236\" height=\"3.847\" transform=\"translate(792.306 836.126)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"28.853\" height=\"3.847\" transform=\"translate(792.306 829.062)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"19.236\" height=\"3.847\" transform=\"translate(745.507 848.395)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"28.853\" height=\"3.847\" transform=\"translate(745.507 841.331)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"24.935\" height=\"3.847\" transform=\"translate(745.507 855.459)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >How do I report fraud on my credit card?<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconSpeechBubbles\"\n\t\tviewbox=\"0 0 95.202 72.046\"\n\t\twidth=\"95.202\"\n\t\theight=\"72.046\"\n\t>\n\t\t<title>Speech Bubbles<\/title>\n\t\tclase=\u201denvoltorio\u201d>\n\t<g transform=\"translate(-735.355 -815.728)\">\n\t\t\t<path d=\"M2761.273,3051.755h-7.941v-29.2h-47.554v45.661h33.75l11.911,11.912v-11.912h19.853v-14.565l-10.019,10.019Zm-45.344-11.009h19.236v3.847H2715.93Zm24.935,10.911H2715.93v-3.847h24.935Zm3.918-14.129H2715.93v-3.847h28.854Z\" transform=\"translate(-1970.423 -2192.352)\" fill=\"#1f79af\"\/>\n\t\t\t<path d=\"M2941.72,2950.743v43.676h7.941v11.912l10.018-10.018,1.894-1.893h27.794v-43.676Zm28.633,24.245h-19.236v-3.847h19.236Zm9.618-7.064h-28.854v-3.847h28.854Z\" transform=\"translate(-2158.81 -2135.015)\" fill=\"#ffc400\"\/>\n\t\t\t<rect width=\"19.236\" height=\"3.847\" transform=\"translate(792.306 836.126)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"28.853\" height=\"3.847\" transform=\"translate(792.306 829.062)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"19.236\" height=\"3.847\" transform=\"translate(745.507 848.395)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"28.853\" height=\"3.847\" transform=\"translate(745.507 841.331)\" fill=\"#00205b\"\/>\n\t\t\t<rect width=\"24.935\" height=\"3.847\" transform=\"translate(745.507 855.459)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >I forgot my password. How can I login?<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"co-flex_row co-flex_row__white co-flex_row__next_row_diff co-flex_row__long-form-text co-flex_row__next_row__accordions\" id=\"enroll\">\n\t<div class=\"co-flex_row--row co-row\">\n\t\t\t<div class=\"co-long_form\">\n\t\t\t\t<header class=\"co-intro_text\">\n\t\t\t<h2 class=\"co-intro_text--title\">How to Enroll<\/h2><div class=\"co-intro_text--intro\"><p>Have your account number handy and call Sound: <span class=\"bold\">800.562.8130<\/span><\/p>\n<\/div>\t\t<\/header>\n\t\t\t\t<div class=\"co-long_form--block co-long_form--block__nomedia prow items-start\">\n\t\t\t\t<div class=\"co-long_form--text pcol-md:8\">\n\t\t\t\t\t<div class=\"co-long_form--content\"><p>Simply state <span class=\"bold\">“check my balance” and Skipper will assist you through the enrollment process.<\/span> You must be calling from a phone number listed on your Sound account.<\/p>\n<p>Skipper will ask for your account number and access code. Since this is your first time enrolling, say <span class=\"bold\">“I don’t have an access code” or press 1 to set your code<\/span>. This is a one-time set up.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"co-flex_row co-flex_row__blue co-flex_row__next_row_diff co-flex_row__accordions co-flex_row__next_row__single-path-cta\" id=\"faq\">\n\t<div class=\"co-flex_row--row co-row\">\n\t\t\t<section class=\"co-accords_section\" aria-label=\"Skipper FAQs\">\n\t\t\t\t<header class=\"co-intro_text\">\n\t\t\t<h2 class=\"co-intro_text--title\">Skipper FAQs<\/h2>\t\t<\/header>\n\t\t\t<div class=\"co-accordion\" data-animation=\"on\" data-multi-items=\"on\">\n\t\t\t\t\t\t\t<div class=\"co-accordion--item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"co-accordion--header\t\t\t\t\t\t\tjs-accord_toggle\t\t\t\t\t\t\tclosed\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"text-md\">Is Skipper a person?<\/span>\n\t\t\t\t\t\t<svg class=\"co-accordion--icon no-js:is-hidden\" viewbox=\"0 0 20 20\"><g class=\"icon__group\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" y1=\"3\" x2=\"17\" y2=\"17\"><\/line><line x1=\"17\" y1=\"3\" x2=\"3\" y2=\"17\"><\/line><\/g><\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"co-accordion--panel\t\t\t\t\t\tjs-accord_content\">\n\t\t\t\t\t\t<p>No, Skipper is not human. Skipper is a digital assistant trained to answer general questions and provide resources for fast and easy self-service.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"co-accordion--item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"co-accordion--header\t\t\t\t\t\t\tjs-accord_toggle\t\t\t\t\t\t\tclosed\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"text-md\">What if I need to speak with a human?<\/span>\n\t\t\t\t\t\t<svg class=\"co-accordion--icon no-js:is-hidden\" viewbox=\"0 0 20 20\"><g class=\"icon__group\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" y1=\"3\" x2=\"17\" y2=\"17\"><\/line><line x1=\"17\" y1=\"3\" x2=\"3\" y2=\"17\"><\/line><\/g><\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"co-accordion--panel\t\t\t\t\t\tjs-accord_content\">\n\t\t\t\t\t\t<p>Members can still connect with a real, live human representative by phone, live chat or in person at a local branch. We encourage you to give Skipper a try. From there, you can ask for an agent anytime during business hours.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"co-accordion--item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"co-accordion--header\t\t\t\t\t\t\tjs-accord_toggle\t\t\t\t\t\t\tclosed\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"text-md\">Why does Sound need a digital assistant?<\/span>\n\t\t\t\t\t\t<svg class=\"co-accordion--icon no-js:is-hidden\" viewbox=\"0 0 20 20\"><g class=\"icon__group\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" y1=\"3\" x2=\"17\" y2=\"17\"><\/line><line x1=\"17\" y1=\"3\" x2=\"3\" y2=\"17\"><\/line><\/g><\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"co-accordion--panel\t\t\t\t\t\tjs-accord_content\">\n\t\t\t\t\t\t<p>Sound\u2019s Contact Center receives hundreds of calls every day, many from members asking routine questions. While we\u2019ve expanded our Contact Center resources, wait times can escalate quickly, causing frustration. Having Skipper available to field frequently asked questions and routine account transactions just makes sense. Skipper will not only provide answers quickly, but will also free-up representatives to assist with more complex account-related questions.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"co-accordion--item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"co-accordion--header\t\t\t\t\t\t\tjs-accord_toggle\t\t\t\t\t\t\tclosed\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"text-md\">What if Skipper can\u2019t answer my question?<\/span>\n\t\t\t\t\t\t<svg class=\"co-accordion--icon no-js:is-hidden\" viewbox=\"0 0 20 20\"><g class=\"icon__group\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" y1=\"3\" x2=\"17\" y2=\"17\"><\/line><line x1=\"17\" y1=\"3\" x2=\"3\" y2=\"17\"><\/line><\/g><\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"co-accordion--panel\t\t\t\t\t\tjs-accord_content\">\n\t\t\t\t\t\t<p>Skipper will continually learn and receive routine updates to ensure members have answers to trending and frequent requests. If Skipper is unable to assist, you\u2019ll receive options for contacting a Sound representative.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"co-accordion--item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"co-accordion--header\t\t\t\t\t\t\tjs-accord_toggle\t\t\t\t\t\t\tclosed\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"text-md\">Is Skipper safe and secure?<\/span>\n\t\t\t\t\t\t<svg class=\"co-accordion--icon no-js:is-hidden\" viewbox=\"0 0 20 20\"><g class=\"icon__group\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" y1=\"3\" x2=\"17\" y2=\"17\"><\/line><line x1=\"17\" y1=\"3\" x2=\"3\" y2=\"17\"><\/line><\/g><\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"co-accordion--panel\t\t\t\t\t\tjs-accord_content\">\n\t\t\t\t\t\t<p>Sound takes security very seriously and we\u2019ve taken several measures to ensure members\u2019 safety and privacy is protected. This includes encrypting all traffic and data and maintaining high authentication standards. Rest assured your communication with Skipper is secure!<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"co-accordion--item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"co-accordion--header\t\t\t\t\t\t\tjs-accord_toggle\t\t\t\t\t\t\tclosed\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"text-md\">Can Skipper help me check my balance and transfer money?<\/span>\n\t\t\t\t\t\t<svg class=\"co-accordion--icon no-js:is-hidden\" viewbox=\"0 0 20 20\"><g class=\"icon__group\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" y1=\"3\" x2=\"17\" y2=\"17\"><\/line><line x1=\"17\" y1=\"3\" x2=\"3\" y2=\"17\"><\/line><\/g><\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"co-accordion--panel\t\t\t\t\t\tjs-accord_content\">\n\t\t\t\t\t\t<p>Yes! Once you\u2019re authenticated with your PIN during a call session, Skipper can guide you through checking your balance, transferring money and even applying for a loan.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"co-accordion--item\">\n\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"co-accordion--header\t\t\t\t\t\t\tjs-accord_toggle\t\t\t\t\t\t\tclosed\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"text-md\">What can I ask Skipper?<\/span>\n\t\t\t\t\t\t<svg class=\"co-accordion--icon no-js:is-hidden\" viewbox=\"0 0 20 20\"><g class=\"icon__group\" fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"3\" y1=\"3\" x2=\"17\" y2=\"17\"><\/line><line x1=\"17\" y1=\"3\" x2=\"3\" y2=\"17\"><\/line><\/g><\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"co-accordion--panel\t\t\t\t\t\tjs-accord_content\">\n\t\t\t\t\t\t<p>Skipper can answer common questions and guide you through account services such as:<\/p>\n<ul>\n<li>How can I report fraud on my credit card?<\/li>\n<li>How do I apply for a loan?<\/li>\n<li>What is my account balance?<\/li>\n<li>I forgot my password \u2013 how can I login?<\/li>\n<li>What is my account number?<\/li>\n<li>When is my loan payment due?<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"co-flex_row co-flex_row__white co-flex_row__last co-flex_row__single-path-cta\" >\n\t<div class=\"co-flex_row--row co-row\">\n\t\t\t<svg class=\"co-sp_cta__svg\" width=\"488.512\" height=\"338.101\" viewbox=\"0 0 488.512 338.101\">\n\t\t\t<path class=\"co-sp_cta__svg--path_big\" d=\"M488.512,163.324C337.738,308.387,172.875,346.284,6.386,332.445c-12.895-1.072-2.726.507,0-169.121C7.666,83.681-1.682,4.826,3.448,4.309,177.337-13.221,346.255,19.454,488.512,163.324Z\"\/>\n\t\t\t<path class=\"co-sp_cta__svg--path_small\" d=\"M408.431,63.648c-126.358,121.572-278.108,50-408.431,0C129.644,19.327,291.966-54.138,408.431,63.648Z\" transform=\"translate(0 207.52)\" fill=\"#efc025\"\/>\n\t<\/svg>\n\t<div class=\"co-sp_cta\">\n\t\t\t\t<header class=\"co-intro_text\">\n\t\t\t<h2 class=\"co-intro_text--title\">Chat with Skipper 24\/7\/365<\/h2><div class=\"co-intro_text--intro\"><p>Haz clic en el icono de chat que se encuentra en la parte inferior derecha de la ventana de tu navegador.<\/p>\n<div class=\"small-text\">\n<p>Skipper, Sound’s Digital Assistant, is available to chat with you 24\/7 from our website or within Online & Mobile Banking. And coming soon, by calling <a href=\"tel:800-562-8130\">800.562.8130<\/a>. You can ask questions, get answers, and if you need additional help, you can easily transfer to a local, live Sound agent during business hours.<\/p>\n<\/div>\n<\/div>\t\t<\/header>\n\t<a class=\"co-sp_cta--button gtm-button\" href=\"https:\/\/www.soundcu.com\/es\/speed-bump\/?url=tel%3A800-562-8130&prev=https%3A%2F%2Fwww.soundcu.com%2Fes%2Fblog%2Fskipper-coming-soon%2F\" >Llame al 800.562.8130<\/a><a class=\"co-sp_cta--link\" href=\"https:\/\/www.soundcu.com\/es\/speed-bump\/?url=https%3A%2F%2Fwww.soundcu.com%2Fcontact%2F&prev=https%3A%2F%2Fwww.soundcu.com%2Fes%2Fblog%2Fskipper-coming-soon%2F\" >Cont\u00e1ctarnos<\/a>\t<\/div>\n\n\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Si llamas con frecuencia, notar\u00e1s un cambio en el men\u00fa telef\u00f3nico. Cuando Skipper te atienda, solo tienes que formular tu pregunta y te la responder\u00e1. <a href=\"https:\/\/www.soundcu.com\/es\/blog\/skipper-coming-soon\/\">Contin\u00faa leyendo <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":10,"featured_media":18957,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_searchwp_excluded":"","footnotes":""},"categories":[54,47],"tags":[466,467,461,463,465,462,464],"class_list":["post-18945","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-service-updates","category-tools-advice","tag-contact-center","tag-contact-us","tag-phone","tag-phone-banking","tag-skipper","tag-telephone","tag-telephone-banking"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/posts\/18945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/comments?post=18945"}],"version-history":[{"count":25,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/posts\/18945\/revisions"}],"predecessor-version":[{"id":19106,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/posts\/18945\/revisions\/19106"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/media\/18957"}],"wp:attachment":[{"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/media?parent=18945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/categories?post=18945"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/tags?post=18945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}