{"id":19486,"date":"2026-06-30T07:48:25","date_gmt":"2026-06-30T14:48:25","guid":{"rendered":"https:\/\/www.soundcu.com\/?p=19486"},"modified":"2026-06-30T07:48:28","modified_gmt":"2026-06-30T14:48:28","slug":"updates-to-phone-banking","status":"publish","type":"post","link":"https:\/\/www.soundcu.com\/es\/blog\/updates-to-phone-banking\/","title":{"rendered":"Actualizaciones de la banca telef\u00f3nica"},"content":{"rendered":"<div class=\"co-flex_row co-flex_row__blue co-flex_row__long-form-text co-flex_row__next_row__columns\" >\n\t<div class=\"co-flex_row--row co-row\">\n\t\t\t<div class=\"co-long_form\">\n\t\t\t\t<header class=\"co-intro_text\">\n\t\t\t<h2 class=\"co-intro_text--title\">Actualizaciones de la banca telef\u00f3nica<\/h2><div class=\"co-intro_text--intro\"><p>Easier Navigation, New Keypad Codes, and Voice Options<\/p>\n<\/div>\t\t<\/header>\n\t\t\t\t<div class=\"co-long_form--block co-long_form--block__nomedia prow items-start\">\n\t\t\t\t<div class=\"co-long_form--text pcol-md:8\">\n\t\t\t\t\t<div class=\"co-long_form--content\"><p>We\u2019ve updated Telephone Banking to make it faster and easier to access your accounts, whether you use your keypad or your voice.<\/p>\n<div>\n<p>If you\u2019ve used phone banking recently, you may notice a few changes the next time you call Sound Credit Union.<\/p>\n<p>&nbsp;<\/p>\n<h2>What\u2019s New<\/h2>\n<ul>\n<li><strong>Simpler menu options<\/strong> to make navigation easier and more intuitive.<\/li>\n<li><strong>New keypad service codes<\/strong> for faster access to common tasks.<\/li>\n<li><strong>Voice navigation<\/strong> so you can say what you need instead of pressing buttons.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>C\u00f3mo funciona<\/h2>\n<ul>\n<li>You can <strong>still use your phone\u2019s keypad <\/strong>(that hasn&#8217;t changed).<\/li>\n<li>Keypad prompts and <strong><a href=\"#codes\">service codes<\/a> <\/strong>will be different, so listen for the updated options.<\/li>\n<li>You can now <strong>speak your request<\/strong> to move through the menu.<\/li>\n<\/ul>\n<p style=\"padding-left: 80px;\">For example, you can say:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span class=\"italic\">\u201cCheck my balance\u201d<\/span><\/li>\n<li><span class=\"italic\">\u201cRecent transactions\u201d<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>These Updates are Designed to Help You:<\/h2>\n<ul>\n<li>Get to your information faster.<\/li>\n<li>Spend less time navigating menus.<\/li>\n<li>Choose the method that works best for you: Keypad or Voice.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>\u00bfNecesitas ayuda para empezar?<\/strong><\/h3>\n<p>Download the quick reference guide with the updated <a href=\"https:\/\/www.soundcu.com\/files\/Phone-Banking-Keypad-Menu-Service-Codes.pdf\">Keypad Banking Menu Service Codes<\/a> to help you learn the new options. If you have questions or need assistance, a local, live Contact Center Representative is available during business hours.<\/p>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"co-flex_row co-flex_row__blue co-flex_row__next_row_diff co-flex_row__columns co-flex_row__next_row__single-path-cta\" id=\"codes\">\n\t<div class=\"co-flex_row--row co-row\">\n\t\t\t<div class=\"co-columns\">\n\t\t\t\t<header class=\"co-intro_text\">\n\t\t\t<h2 class=\"co-intro_text--title\">Keypad Banking Menu Service Codes<\/h2><div class=\"co-intro_text--intro\"><p>AT ANY TIME SELECT: <span class=\"bold\">0<\/span> to speak to an agent, <span class=\"bold\">*<\/span> to repeat the menu options, and <span class=\"bold\">#<\/span> to return to the voice menu.<\/p>\n<\/div>\t\t<\/header>\n\t\t\t\t<div class=\"co-columns--row prow prow-md:2 prow-lg:4 co-columns--row__icons justify-center co-columns--row__narrow\">\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconNumber1\"\n\t\tviewbox=\"0 0 33.244 68.567\"\n\t\twidth=\"33.244\"\n\t\theight=\"68.567\"\n\t>\n\t\t<title>Number 1<\/title>\n\t\tclase=\u201denvoltorio\u201d&gt;\n\t<g transform=\"translate(0 0)\">\n\t\t\t<path d=\"M103.694,6794.606v-62.012H75.441v12.372h11.8v49.64Z\" transform=\"translate(-73.928 -6731.083)\" fill=\"#1f79af\"\/>\n\t\t\t<path d=\"M101.718,6732.638v-5.044H70.44v15.4h3.479v3.531h8.319v46.108h3.479v3.531h17.968v-63.523Zm-17.968,58.48v-49.64h-11.8v-12.372h28.253v62.012Z\" transform=\"translate(-70.44 -6727.594)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >Saldo de la cuenta<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconNumber2\"\n\t\tviewbox=\"0 0 56.499 69.839\"\n\t\twidth=\"56.499\"\n\t\theight=\"69.839\"\n\t>\n\t\t<title>Number 2<\/title>\n\t\tclase=\u201denvoltorio\u201d&gt;\n\t<g transform=\"translate(0)\">\n\t\t\t<path d=\"M526.219,6791.676v-12.734H500.54l13.4-12.383c4.146-3.791,6.974-7.21,8.409-10.166a21.417,21.417,0,0,0,2.147-9.425,16.5,16.5,0,0,0-2.991-9.772,19.249,19.249,0,0,0-8.39-6.5,32.128,32.128,0,0,0-12.547-2.3,33.017,33.017,0,0,0-15.528,3.453,25.547,25.547,0,0,0-9.726,8.766l12.037,6.715a13.7,13.7,0,0,1,4.737-4.246,14.264,14.264,0,0,1,6.847-1.68,10.11,10.11,0,0,1,6.561,1.9,6.646,6.646,0,0,1,2.362,5.394,11,11,0,0,1-1.262,5.016,23.2,23.2,0,0,1-4.782,5.787l-23.54,22.014v10.168Z\" transform=\"translate(-473.198 -6726.881)\" fill=\"#1f79af\"\/>\n\t\t\t<path 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transform=\"translate(-468.324 -6723.393)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >Transferring Funds or Making Payments<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconNumber3\"\n\t\tviewbox=\"0 0 56.061 69.839\"\n\t\twidth=\"56.061\"\n\t\theight=\"69.839\"\n\t>\n\t\t<title>Number 3<\/title>\n\t\tclase=\u201denvoltorio\u201d&gt;\n\t<g transform=\"translate(0 0)\">\n\t\t\t<path d=\"M922.428,6794.266a54.452,54.452,0,0,0,13.113,1.611c5.966,0,11.032-.967,15.057-2.876a20.782,20.782,0,0,0,8.941-7.48,18.5,18.5,0,0,0,2.923-10.031,16.641,16.641,0,0,0-4.034-11.256c-2.69-3.095-6.626-5.2-11.7-6.245l-1.314-.271,13.87-14.922v-10.2H914.88v12.372H940.9l-12.318,13.3v10.289h6.776c6.945,0,10.467,2.332,10.467,6.929a6.211,6.211,0,0,1-3.074,5.538,14.4,14.4,0,0,1-7.755,1.842,33.777,33.777,0,0,1-9.422-1.39,30.581,30.581,0,0,1-7.878-3.522l-5.859,12.125a39.481,39.481,0,0,0,10.592,4.184\" transform=\"translate(-909.88 -6731.083)\" fill=\"#1f79af\"\/>\n\t\t\t<path 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transform=\"translate(-905.369 -6727.594)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >Stop Checks<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconNumber4\"\n\t\tviewbox=\"0 0 64.009 68.567\"\n\t\twidth=\"64.009\"\n\t\theight=\"68.567\"\n\t>\n\t\t<title>Number 4<\/title>\n\t\tclase=\u201denvoltorio\u201d&gt;\n\t<g transform=\"translate(0 0)\">\n\t\t\t<rect width=\"30.098\" height=\"3.532\" transform=\"translate(3.479 52.877)\" fill=\"#00205b\"\/>\n\t\t\t<path d=\"M1392.572,6769.711h-9.438v-10.8h-15.457v10.8h-15.091l25.864-37.116h-16.767l-28.127,39.146v10.706h33.577v12.16h16v-12.16h9.438Z\" transform=\"translate(-1332.042 -6731.083)\" fill=\"#1f79af\"\/>\n\t\t\t<path d=\"M1390.6,6769.754v-5.044h-7.472v-5.755h-1.966v-5.045h-16.85l14.823-21.272h-4.789l3.515-5.044h-20.44l-28.721,39.972-.142.2v12.705h33.577v12.161h3.479v3.531h17.514V6784h9.438v-14.247Zm-27.92-13.5v8.456h-5.893Zm.968,34.864v-12.161h-33.577V6768.25l28.127-39.144h16.767l-25.864,37.116h15.092v-10.8h15.457v10.8h9.438v12.734h-9.438v12.161Z\" transform=\"translate(-1328.555 -6727.594)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >Recent and Pending Transactions<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconNumber5\"\n\t\tviewbox=\"0 0 55.965 69.839\"\n\t\twidth=\"55.965\"\n\t\theight=\"69.839\"\n\t>\n\t\t<title>Number 5<\/title>\n\t\tclase=\u201denvoltorio\u201d&gt;\n\t<g transform=\"translate(0 0)\">\n\t\t\t<path d=\"M1795.109,6794.266a54.451,54.451,0,0,0,13.113,1.611c5.967,0,11.033-.967,15.058-2.876a20.44,20.44,0,0,0,8.936-7.608,19.66,19.66,0,0,0,2.928-10.448,17.458,17.458,0,0,0-6.132-13.944c-4.1-3.493-10.58-5.264-19.248-5.264h-5.091l.95-10.77h25.527v-12.372h-39.023l-3.047,35.6H1805.5c4.782,0,8.055.57,10.008,1.741a6.009,6.009,0,0,1,3.089,5.458,6.3,6.3,0,0,1-3.117,5.583,14.372,14.372,0,0,1-7.8,1.889,33.063,33.063,0,0,1-9.426-1.393,31.948,31.948,0,0,1-7.867-3.523l-5.781,12.132a38.16,38.16,0,0,0,10.506,4.181\" transform=\"translate(-1782.658 -6731.083)\" fill=\"#1f79af\"\/>\n\t\t\t<path 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transform=\"translate(-1778.172 -6727.594)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >Payoff Amounts<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconNumber6\"\n\t\tviewbox=\"0 0 57.837 71.111\"\n\t\twidth=\"57.837\"\n\t\theight=\"71.111\"\n\t>\n\t\t<title>Number 6<\/title>\n\t\tclase=\u201denvoltorio\u201d&gt;\n\t<g transform=\"translate(0)\">\n\t\t\t<path d=\"M2220.528,6744.012c-2.74,5.1-4.13,11.283-4.13,18.384,0,9.851,2.584,17.489,7.68,22.7s12.145,7.85,20.967,7.85a28.706,28.706,0,0,0,12.337-2.6,21.081,21.081,0,0,0,8.678-7.36,19.34,19.34,0,0,0,3.184-10.969,18.3,18.3,0,0,0-2.828-10.072,19.131,19.131,0,0,0-7.643-6.811,23.558,23.558,0,0,0-10.643-2.416c-5.712,0-10.37,1.525-13.842,4.534l-1.413,1.225.165-1.862c.438-4.956,2.17-8.817,5.15-11.478s6.9-4,11.666-4a21.118,21.118,0,0,1,11.417,2.923l5.838-11.515a26.413,26.413,0,0,0-7.541-2.984,43.6,43.6,0,0,0-10.169-1.159,36.338,36.338,0,0,0-17.339,3.994,27.907,27.907,0,0,0-11.533,11.624m16.476,22.5a10.955,10.955,0,0,1,13.675-.046,8.217,8.217,0,0,1,2.653,6.369,8.323,8.323,0,0,1-2.653,6.459h0a9.676,9.676,0,0,1-6.724,2.374,9.944,9.944,0,0,1-7-2.425,8.917,8.917,0,0,1,.051-12.731\" transform=\"translate(-2214.885 -6726.881)\" fill=\"#1f79af\"\/>\n\t\t\t<path d=\"M2266.457,6762.61a18.889,18.889,0,0,0-2.258-4.975,20.62,20.62,0,0,0-8.238-7.346h0a25.073,25.073,0,0,0-11.319-2.575,25.753,25.753,0,0,0-9.025,1.491,13.243,13.243,0,0,1,2.31-2.709q4.265-3.812,11.163-3.812a19.826,19.826,0,0,1,11.707,3.268l6.534-12.887a22.418,22.418,0,0,0-3.178-1.718l1.435-2.831-.564-.371a27.223,27.223,0,0,0-8.588-3.552,45.127,45.127,0,0,0-10.522-1.2,37.847,37.847,0,0,0-18.053,4.173,29.4,29.4,0,0,0-12.152,12.244c-2.859,5.319-4.31,11.744-4.31,19.1,0,10.262,2.729,18.257,8.11,23.761.253.259.514.506.776.751a23.886,23.886,0,0,0,2.487,3.009q7.9,8.08,21.508,8.078a29.3,29.3,0,0,0,12.66-2.678,21.712,21.712,0,0,0,8.984-7.624,19.983,19.983,0,0,0,3.312-11.388,19,19,0,0,0-2.778-10.205m-53.546-3.7c0-7.1,1.389-13.282,4.129-18.38a27.9,27.9,0,0,1,11.534-11.625,36.336,36.336,0,0,1,17.339-3.994,43.584,43.584,0,0,1,10.168,1.158,26.354,26.354,0,0,1,7.541,2.985l-5.838,11.513a21.125,21.125,0,0,0-11.417-2.922c-4.769,0-8.694,1.347-11.666,4s-4.712,6.523-5.15,11.479l-.164,1.862,1.413-1.224c3.473-3.011,8.13-4.536,13.843-4.536a23.569,23.569,0,0,1,10.643,2.417,19.139,19.139,0,0,1,7.643,6.81,18.3,18.3,0,0,1,2.829,10.073,19.341,19.341,0,0,1-3.184,10.97,21.082,21.082,0,0,1-8.679,7.358,28.692,28.692,0,0,1-12.337,2.6c-8.822,0-15.876-2.641-20.967-7.849s-7.679-12.851-7.679-22.7\" transform=\"translate(-2211.398 -6723.393)\" fill=\"#00205b\"\/>\n\t\t\t<path d=\"M2278.247,6861.544a9.944,9.944,0,0,0,7,2.424,9.675,9.675,0,0,0,6.724-2.373h0a8.321,8.321,0,0,0,2.653-6.459,8.218,8.218,0,0,0-2.653-6.368,10.953,10.953,0,0,0-13.675.047,8.916,8.916,0,0,0-.05,12.73m14.867-6.409a6.785,6.785,0,0,1-2.156,5.339,8.1,8.1,0,0,1-5.709,1.982,8.493,8.493,0,0,1-5.975-2.022c-.057-.053-.11-.107-.165-.16-.02-.248-.031-.5-.031-.758a7.529,7.529,0,0,1,2.45-5.854,9.09,9.09,0,0,1,6.352-2.224,9.822,9.822,0,0,1,4.848,1.14,8.026,8.026,0,0,1,.385,2.558\" transform=\"translate(-2256.179 -6809.187)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >Withdrawal by Check<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconNumber7\"\n\t\tviewbox=\"0 0 56.113 68.567\"\n\t\twidth=\"56.113\"\n\t\theight=\"68.567\"\n\t>\n\t\t<title>Number 7<\/title>\n\t\tclase=\u201denvoltorio\u201d&gt;\n\t<g transform=\"translate(0 0)\">\n\t\t\t<path d=\"M2666.584,6794.606h17.95l22.158-51.67v-10.342H2655.57v22.536h13.824v-9.8H2688Z\" transform=\"translate(-2654.057 -6731.083)\" fill=\"#1f79af\"\/>\n\t\t\t<path d=\"M2704.717,6732.638v-5.044H2650.57v25.561h3.478v3.531h15.337v-9.8h11.287l-19.882,45.745h5.411l-1.535,3.531h19.6l22.416-52.271v-11.253Zm-41.62,58.48,21.417-49.278h-18.607v9.8h-13.824v-22.536H2703.2v10.341l-22.158,51.671Z\" transform=\"translate(-2650.57 -6727.594)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >Interest Earned<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconNumber8\"\n\t\tviewbox=\"0 0 58.654 71.111\"\n\t\twidth=\"58.654\"\n\t\theight=\"71.111\"\n\t>\n\t\t<title>Number 8<\/title>\n\t\tclase=\u201denvoltorio\u201d&gt;\n\t<g transform=\"translate(0)\">\n\t\t\t<path d=\"M3100.37,6790.548a42.944,42.944,0,0,0,28.307,0,21.181,21.181,0,0,0,9.383-6.739,16.258,16.258,0,0,0,3.295-10.07,14.922,14.922,0,0,0-2.242-8.126,18.582,18.582,0,0,0-6.458-6.014l-1.024-.6.974-.675a15.273,15.273,0,0,0,4.8-5.275,14.314,14.314,0,0,0,1.679-6.9,15.113,15.113,0,0,0-3.024-9.3,19.415,19.415,0,0,0-8.612-6.239,38.8,38.8,0,0,0-25.854,0,19.389,19.389,0,0,0-8.611,6.239,15.1,15.1,0,0,0-3.025,9.3,14.319,14.319,0,0,0,1.678,6.9,15.292,15.292,0,0,0,4.8,5.275l.975.675-1.025.6a18.557,18.557,0,0,0-6.458,6.014,14.919,14.919,0,0,0-2.242,8.126,16.243,16.243,0,0,0,3.294,10.068,21.152,21.152,0,0,0,9.384,6.741m3.869-17.354a7.829,7.829,0,0,1,2.861-6.345,13.1,13.1,0,0,1,14.847,0,8.468,8.468,0,0,1,0,12.693,13.108,13.108,0,0,1-14.847,0,7.832,7.832,0,0,1-2.861-6.347m18.664-26.226a6.781,6.781,0,0,1-2.354,5.432,9.043,9.043,0,0,1-6.025,1.948,8.866,8.866,0,0,1-5.986-1.953,7.6,7.6,0,0,1,.052-10.95,8.894,8.894,0,0,1,5.934-1.949,9.04,9.04,0,0,1,6.025,1.949,6.884,6.884,0,0,1,2.354,5.523\" transform=\"translate(-3086.179 -6726.881)\" fill=\"#1f79af\"\/>\n\t\t\t<path d=\"M3138.985,6766.009c-.051-.08-.107-.155-.159-.233a15.577,15.577,0,0,0-1.925-4.46h0a18.117,18.117,0,0,0-2.607-3.211,15.431,15.431,0,0,0,3.012-3.894,14.989,14.989,0,0,0,1.771-7.261,15.847,15.847,0,0,0-2.545-8.85,16.273,16.273,0,0,0-2.75-5.649,20.892,20.892,0,0,0-9.267-6.736,40.29,40.29,0,0,0-26.962,0,20.872,20.872,0,0,0-9.266,6.736,16.593,16.593,0,0,0-3.328,10.211,15.815,15.815,0,0,0,1.861,7.621,16.394,16.394,0,0,0,3.826,4.682c.115.187.238.368.361.548a19.5,19.5,0,0,0-5.839,5.8,16.4,16.4,0,0,0-2.477,8.935,17.722,17.722,0,0,0,3.6,10.984,19.644,19.644,0,0,0,2.6,2.795c.229.352.471.7.729,1.036a21.81,21.81,0,0,0,9.71,6.987,43.7,43.7,0,0,0,28.858,0,21.822,21.822,0,0,0,9.709-6.987,16.916,16.916,0,0,0,3.449-10.526,15.586,15.586,0,0,0-2.359-8.53m-51.488,14.312a16.246,16.246,0,0,1-3.294-10.07,14.9,14.9,0,0,1,2.242-8.125,18.547,18.547,0,0,1,6.458-6.014l1.025-.6-.975-.676a15.284,15.284,0,0,1-4.8-5.274,14.326,14.326,0,0,1-1.678-6.9,15.1,15.1,0,0,1,3.024-9.3,19.382,19.382,0,0,1,8.611-6.24,38.816,38.816,0,0,1,25.854,0,19.4,19.4,0,0,1,8.612,6.24,15.108,15.108,0,0,1,3.024,9.3,14.32,14.32,0,0,1-1.679,6.9,15.263,15.263,0,0,1-4.8,5.274l-.974.676,1.024.6a18.564,18.564,0,0,1,6.458,6.014,14.923,14.923,0,0,1,2.242,8.125,16.256,16.256,0,0,1-3.294,10.07,21.18,21.18,0,0,1-9.383,6.74,42.96,42.96,0,0,1-28.307,0,21.168,21.168,0,0,1-9.384-6.74\" transform=\"translate(-3082.691 -6723.393)\" fill=\"#00205b\"\/>\n\t\t\t<path d=\"M3145.254,6862.893a13.108,13.108,0,0,0,14.847,0,8.468,8.468,0,0,0,0-12.692,13.1,13.1,0,0,0-14.847,0,8.467,8.467,0,0,0,0,12.692m16.2-6.347a6.305,6.305,0,0,1-2.311,5.18h0a11.638,11.638,0,0,1-12.923,0c-.112-.092-.219-.187-.323-.285-.013-.2-.021-.4-.021-.605a7.083,7.083,0,0,1,2.586-5.763,10.581,10.581,0,0,1,6.943-2.133,11.568,11.568,0,0,1,5.717,1.307,7.553,7.553,0,0,1,.332,2.3\" transform=\"translate(-3124.333 -6810.233)\" fill=\"#00205b\"\/>\n\t\t\t<path d=\"M3151.294,6777.992a8.855,8.855,0,0,0,5.986,1.953A9.04,9.04,0,0,0,3163.3,6778a6.774,6.774,0,0,0,2.354-5.43,6.885,6.885,0,0,0-2.354-5.524,9.043,9.043,0,0,0-6.024-1.947,8.9,8.9,0,0,0-5.934,1.947,7.6,7.6,0,0,0-.052,10.95m12.853-5.426a5.262,5.262,0,0,1-1.82,4.277,8.778,8.778,0,0,1-9.85.153c0-.048-.006-.094-.006-.144a6.131,6.131,0,0,1,2.087-4.946,8.134,8.134,0,0,1,5.445-1.769,9.406,9.406,0,0,1,3.96.779,7.2,7.2,0,0,1,.184,1.648\" transform=\"translate(-3128.936 -6752.48)\" fill=\"#00205b\"\/>\n\t<\/g>\n\t<\/symbol>\t<\/svg>\n<h3 class=\"co-columns--box_headline\" >Check Hold Information<\/h3><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"co-columns--cta\"><p><span class=\"co-button\"><a href=\"https:\/\/www.soundcu.com\/files\/Phone-Banking-Keypad-Menu-Service-Codes.pdf\">Phone Banking Keypad Menu Service Codes PDF<\/a><\/span><\/p>\n<\/div>\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"co-flex_row co-flex_row__white co-flex_row__next_row_diff co-flex_row__single-path-cta co-flex_row__next_row__long-form-text\" >\n\t<div class=\"co-flex_row--row co-row\">\n\t\t\t<svg class=\"co-sp_cta__svg\" width=\"488.512\" height=\"338.101\" viewbox=\"0 0 488.512 338.101\">\n\t\t\t<path class=\"co-sp_cta__svg--path_big\" d=\"M488.512,163.324C337.738,308.387,172.875,346.284,6.386,332.445c-12.895-1.072-2.726.507,0-169.121C7.666,83.681-1.682,4.826,3.448,4.309,177.337-13.221,346.255,19.454,488.512,163.324Z\"\/>\n\t\t\t<path class=\"co-sp_cta__svg--path_small\" d=\"M408.431,63.648c-126.358,121.572-278.108,50-408.431,0C129.644,19.327,291.966-54.138,408.431,63.648Z\" transform=\"translate(0 207.52)\" fill=\"#efc025\"\/>\n\t<\/svg>\n\t<div class=\"co-sp_cta\">\n\t\t\t\t<header class=\"co-intro_text\">\n\t\t\t<h2 class=\"co-intro_text--title\">Ready to Give it a Try?<\/h2><div class=\"co-intro_text--intro\"><p>Call and explore the new phone banking experience the next time you need to access your accounts.<\/p>\n<\/div>\t\t<\/header>\n\t<a class=\"co-sp_cta--button gtm-button\" href=\"https:\/\/www.soundcu.com\/es\/speed-bump\/?url=tel%3A800-562-8130&#038;prev=https%3A%2F%2Fwww.soundcu.com%2Fes%2Fblog%2Fupdates-to-phone-banking%2F\"  >Llame al 800.562.8130<\/a><a class=\"co-sp_cta--link\" href=\"\/es\/contact\/\"  >Cont\u00e1ctarnos<\/a>\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"co-flex_row co-flex_row__blue co-flex_row__last co-flex_row__long-form-text\" >\n\t<div class=\"co-flex_row--row co-row\">\n\t\t\t<div class=\"co-long_form\">\n\t\t\t\t\t<div class=\"co-long_form--block prow items-start\">\n\t\t\t\t<div class=\"co-long_form--text pcol-md:7\">\n\t\t\t\t\t<h2 class=\"co-long_form--headline\" >This update is part of Skipper, our new digital assistant.<\/h2><div class=\"co-long_form--content\"><p>This is just the beginning. Skipper will continue to make it easier to get what you need by phone.<\/p>\n<\/div><a class=\"co-long_form--button co-button gtm-button\" href=\"https:\/\/www.soundcu.com\/es\/speed-bump\/?url=https%3A%2F%2Fwww.soundcu.com%2Fblog%2Fskipper-coming-soon%2F&#038;prev=https%3A%2F%2Fwww.soundcu.com%2Fes%2Fblog%2Fupdates-to-phone-banking%2F\"  >APRENDE M\u00c1S<\/a>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-long_form--media pcol-md:5 Image\">\n\t\t\t\t\t\t<div class=\"co-long_form--media_wrap\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"330\" src=\"https:\/\/www.soundcu.com\/files\/Skipper_CallingCard_540x330.jpg\" class=\"co-long_form--image\" alt=\"Skipper graphic of a navigational buoy, Sound&#039;s digital assistant. Call or chat 24\/7. soundcu.com. 800-562-8130\" srcset=\"https:\/\/www.soundcu.com\/files\/Skipper_CallingCard_540x330.jpg 540w, https:\/\/www.soundcu.com\/files\/Skipper_CallingCard_540x330-18x12.jpg 18w, https:\/\/www.soundcu.com\/files\/Skipper_CallingCard_540x330-396x242.jpg 396w, https:\/\/www.soundcu.com\/files\/Skipper_CallingCard_540x330-75x46.jpg 75w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg class=\"co-long_form--media__svg\" width=\"252.96\" height=\"86.432\" viewbox=\"0 0 252.96 86.432\"><g transform=\"translate(-992.041 -7954.568)\"><path d=\"M567.407,124.428c-77.494-74.559-170.562-30.665-250.487,0C396.429,151.611,495.98,196.666,567.407,124.428Z\" transform=\"translate(677.594 7871.189)\" fill=\"#71c4e8\"\/><path d=\"M452.635,105.62c-41.987-40.4-92.411-16.614-135.715,0C360,120.347,413.936,144.758,452.635,105.62Z\" transform=\"translate(675.121 7914.231)\" fill=\"#00205b\"\/><\/g><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Esta es la primera fase de Skipper, nuestro nuevo asistente digital para la banca telef\u00f3nica, al que pronto a\u00f1adiremos m\u00e1s funciones. <a href=\"https:\/\/www.soundcu.com\/es\/blog\/updates-to-phone-banking\/\">Contin\u00faa leyendo <span class=\"meta-nav\">\u2192<\/span><\/a><\/p>","protected":false},"author":10,"featured_media":19499,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_searchwp_excluded":"","footnotes":""},"categories":[54],"tags":[],"class_list":["post-19486","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-service-updates"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/posts\/19486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/comments?post=19486"}],"version-history":[{"count":22,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/posts\/19486\/revisions"}],"predecessor-version":[{"id":19513,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/posts\/19486\/revisions\/19513"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/media\/19499"}],"wp:attachment":[{"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/media?parent=19486"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/categories?post=19486"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.soundcu.com\/es\/wp-json\/wp\/v2\/tags?post=19486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}