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Member Assistance Program


Member Assistance Program

Financial resources during COVID-19.

Sound is here to help support members and our community while we transition into new routines related to coronavirus. The following resources are available if you’ve been financially impacted.

Member Assistance Program, Personal Loan Special

Quick access to cash with a low interest rate and affordable payment.
  • Loan amounts between: $500 – $3,000
  • 8.00% APR
  • Terms between 10 – 40 months
  • No payment for 90 days*
  • $50 minimum payment

Learn More 

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Loan Payment Deferral Program

Free up cash to pay unexpected expenses

If you’re feeling financial pressure due to the coronavirus pandemic, deferring a loan payment may help ease some pressure.

Defer up to three payments and use the cash to pay unexpected bills or help bridge gaps in the household budget.

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Auto, Credit Card, Personal Loan Payment Deferrals

By deferring a qualified loan payment on your auto, credit card, personal loan or line of credit, you can use the funds as you need during these uncertain times.

Complete the form below to get started.

For additional information about this program, read our Terms & Conditions.

Loans excluded from this offer, include: Certificate-secured, business, Payday Freedom, balloon, and modified or restructured loans. Limit of three payment deferrals, per loan. Each deferment moves your loan date forward one month. Interest will still accrue during each month of deferment. If your loan it set up on automatic payment from a Sound account, no additional action is needed, your next payment will be transferred on your new due date. Be sure to update any external automatic payments you may have in place for this loan. Additional restrictions may apply. The Loan Payment Deferral Program is subject to change at any time. Call our Contact Center for complete details at 800.562.8130.

In response to the extraordinary challenges of the coronavirus, Sound is offering loan payment deferrals on qualified Home Equity Loans.

To participate in this program, you need a MEO (Member Exclusive Offer) Code.

  • By Email If you already received a Home Equity MEO code by email, click the button to the right to enter your MEO code and get started.
  • Request a MEO Code by clicking this button and completing the form.

Request a MEO Code

Requesting a loan payment deferral only takes a few minutes and is processed the next business day giving you quick financial relief during this difficult time.

Account must be in good standing to participate and eligibility requirements may apply. Interest will still accrue during the month(s) your payment is deferred. Limit of three (3) payment deferrals, per loan. The loan term will be extended by the number of months the payment is deferred. If your loan it set up on automatic payment from a Sound account, no additional action is needed, your next payment will be transferred on your new due date. Be sure to update any external automatic payments you may have in place for this loan. Offer subject to change at any time. We used the technology from Rate Reset, one of our trusted business partners, for this offer. Sound Credit Union does not sell member information to third party vendors. For more details, refer to our Privacy Policy.

First Mortgage Forbearance Request

Sound first mortgage loans are serviced through Cenlar, the nation’s leading loan servicing provider.

Cenlar offers mortgage assistance, including forbearance, for borrowers who are experiencing hardships as a result of the Coronavirus. Visit for complete mortgage payment options available during this time.

To request a forbearance, please login to your mortgage account with Cenlar, review, complete and submit the form.

IRA Changes for Tax Year 2020

  • Required Minimum Distributions age raised to 72
  • Traditional IRA contributions can be made at any age
  • Required Minimum Distributions waived in 2020
  • Qualified disaster distributions up to $100,000 with waived early-withdrawal penalty

Learn More

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0% APR thru December 2020, on purchases & balance transfers.

More tools and resources during COVID-19

Loan Comparison Tool

If you have a loan at a different bank or lender, use our easy comparison tool and see if we can offer you a lower payment or more favorable terms.

Compare Your Auto Loan »

Compare Your Personal Loan »

Consolidate Debt

Consolidate debt so monthly obligations are easier to manage.

Apply Now »

Increase Your Credit Limit

Increase the limit on your Sound credit card or unsecured line to expand liquidity.

Apply Now »

Student Loans Through Student Choice

Student Choice, Sound’s Student Loan administrator, has created a COVID 19 Forbearance Program to help borrowers and co-borrowers through this pandemic.

More Details

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