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Google Chrome | Version 58 or 59

  1. Go to Settings:
    First make sure to close any Sound pages completely while you check your settings.  You can go to any other website while you do this.Click on the Chrome menu icon on the browser toolbar at the top right.  This icon is a box with three horizontal lines.  Next click on Settings.

    On older versions, you might see a wrench icon instead, and see Options instead of Settings.

  2. Open Cookies Settings:
    At the bottom select Show advanced settings.
    Google Chrome Settings pageNow you will see a Privacy section.  Under here, click on the box Content Settings.
    Google Chrome Content Settings
  3. Edit Cookies Settings:
    Under the section “Cookies” click the box Manage exceptions.
    Google Chrome - Manage ExceptionsIn the box below Hostname pattern, type “cm.netteller.com” with Behavior set to Allow, then click Enter on your keyboard.  Next type “billpaysite.com” with Behavior set to Allow, then click Done.
    Cookie and site data exceptions

    Next, be sure to clear the cache as well.

  4. Clear cache:
    Still under the Privacy section, click the box Clear browsing data.
    Image - Clear browsing data buttonYou can uncheck all boxes except Cached images and files.  Now click the box Clear browsing data.
    Clear browsing data window
  5. Close and Restart Chrome:
    Now that this is finished, close all Chrome windows and tabs completely.  Then reopen Chrome and sign in normally.  If you still experience problems, please contact us.  Please include your name, the last 3 digits of your account number, your browser version, and a brief description of the issue.

Please note: These instructions are meant only as a guide.  The settings may be slightly different depending on the version of your software and operating system of your computer.

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