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Google Chrome

  1. Go to Settings:
    First make sure to close any Sound pages completely while you check your settings. You can go to any other website while you do this. Click on the Chrome menu icon on the browser toolbar at the top right. This icon is a box with three vertical dots. Next click on Settings.
    Screenshot of menu with Settings selected third from bottom
  2. Open Cookies Settings:
    At the bottom select Advanced to expand more settings.
    Screenshot of Settings menu with Advanced circled at bottom
    Now you will see a “Privacy and security” section. Click on Content Settings.
    screenshot of privacy and security list with Content settings circled second to bottom
  3. Edit Cookies Settings:
    Under the “Cookies” section, update the following settings:

    • Set the option to Allow sites to save and read cookie data (recommended) to ON.
    • Set the option to Keep local data only until you quit your browser to OFF.
    • Set the option to Block third-party cookies to OFF.

    Screenshot of cookies settings with Allow sites to save and read cookie data (recommended) set to ON
    Under the “Allow” section, click ADD.

    • Type soundcu.com and click ADD.
    • Repeat this step to also allow soundcuonline.com.

    Screenshot of the Allow list with Add circled

  4. Clear cache:
    Return to the “Privacy and security” section, click on Clear browsing data.
    Screenshot of Privacy and Security settings with Clear browser data circled
    Select Cookies and other site data and cached images and files. Click CLEAR DATA.
    Screenshot of Clear browsing data with Cookies and Cached checked on
  5. Close and Restart Chrome:
    Now that this is finished, close all Chrome windows and tabs completely. Then reopen Chrome, navigate to soundcu.com and log in. If you still experience problems, please contact us. Please include your name, the last 3 digits of your account number, your browser version, and a brief description of the issue.

Please note: These instructions are meant only as a guide. The steps or settings may be different depending on the version of your software and operating system of your computer.

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