IMPORTANT SECURITY ALERT
Texting and phone scams are prevalent and on the rise. Sound Credit Union will never call you or text you and ask for personal account details. Learn more about account security »

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What can I do if I suspect I’m a victim of card skimming?

If you’ve been affected by fraud, here are a few steps we encourage you to take:

  • Call Sound Credit Union to report the fraud and have your debit or credit card blocked. After hours, call the lost or stolen credit card line at 1-855-477-1141.
  • Turn off any affected cards using the Card Controls feature in the Sound mobile app.
  • File a report with your local law enforcement agency. This is not a requirement to refund any money taken fraudulently, however, more information may help police find the people responsible.
  • Consider signing up for Fraud-Defender. Fraud-Defender is a fully managed identity theft recovery program that takes the work out of identity theft recovery. Covered individuals receive one-on-one help from a professional recovery advocate. Coverage is not limited to the account(s) you have with Sound Credit Union.

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