Scammers can spoof Sound Credit Union’s phone number. Sound will never ask for your Online Banking username, password, verification codes or one-time passcode. If you receive a suspicious call, hang up and call us directly at 800.562.8130. When in doubt, hang up and call us.
Online Payments Setup How-To Guide
Sound offers several options to make loan payments. Though we recommend making payments from within Online Banking, we offer several other payment options that don't require Online Banking or the Mobile App.
How To Set Up Online Payments from soundcu.com
These step-by-step instructions will walk you through how to set up online payments from soundcu.com.
- Start from this website, soundcu.com
- If on a computer, select Make a Payment from the top utility menu. If on a mobile/tablet device, Select the menu button (three horizontal bars), then select “Make a Payment”.
3. Scroll down and you will see “Pay a Sound Loan from a Non-Sound Account.” Select the Pay Now button beneath Consumer Loan*.
4. Even if you have a Sound Credit Union Online Banking account, select Register.
5. Enter the Primary’s information.
6. In the Primary Member Number field enter your Sound Credit Union identifying member number.
7. Enter the rest of the information and complete any additional steps until it prompts for a password.
8. Enter a password and from there you will be able to set up auto-pay or one-time payments.
Still Need Assistance?
Live Chat with us if you have further questions or concerns, we’re here to help. Or, contact us in the way that’s easiest for you.
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Loan Payments & Transfer Options
Sound Credit Union is committed to providing our members with a plethora of secure and convenient payment methods tailored to their preferences
Skipper, Our Digital Assistant
If you’re a frequent caller, you’ll notice a change to the phone menu. When greeted by Skipper, all you need to do is ask your question and it will be answered.
New! Secure Text & Email Reminders for Your Sound Loans
We’re making it easier to stay on top of your loan payments with secure text and email reminders from Sound Credit Union. These timely alerts help you review your status and make payments quickly—anytime, anywhere.