Contact Sound
We’re here to help you.
We welcome your questions.
Email your question using the form below. Please omit personal information such as your account number or SSN.
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Chat
Chat is available for general inquiries.
Chat Hours:
Monday – Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm
Call
Sound Contact Center
253.383.2016
800.562.8130
Hours:
Monday – Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm
Write
Mail:
Sound Credit Union
PO Box 1595
Tacoma, WA 98401-1595
Fax:
253.383.2079
Visit
Visit our Branches and ATMs page for a full list of branches and hours.
Browse Support
Get answers and instructions for common questions by visiting Support section 24 hours a day.
Real-time Assistance with Chat
Click the chat bubble found in the bottom-right of your browser window.
Chat is available for general inquiries. For more specific questions about your account (balances, history, etc) please log in to Online Banking before initiating a chat session.
Report a Lost or Stolen Credit or Debit Card
Call us at 253.383.2016 or 800.562.8130. For after-hours support, select Option 6, then Option 2 from the telephone menu.
Did you receive a call from
844-332-4899?
If you receive a call from the number 844-332-4899, please pick-up! This is a legitimate call from our fraud protection department calling you to verify potentially suspicious charges on your Sound debit or credit card. Learn more.
Legal & Documents Request
Sound Credit Union
Attn: Risk Management
PO Box 1595
Tacoma,WA 98401-1595
Fax: 253.383.2023
Donation & Sponsorship Request
Learn more about how Sound reinvests in our communities and how you can submit a request.
Learn more about Donations & Sponsorships