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Contact Sound

Contact Sound

We welcome your questions.

Email your question using the form below. Please omit personal information such as your account number or SSN.

  • This field is for validation purposes and should be left unchanged.


Chat is available for general inquiries. Click the chat bubble found in bottom-right of your browser window.

For more specific questions about your account (balances, history, etc) please log in to Online Banking before initiating a chat session.

Chat Hours:
Monday – Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm


Sound Contact Center

Monday – Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm


Sound Credit Union
PO Box 1595
Tacoma, WA 98401-1595



Visit our Branches and ATMs page for a full list of branches and hours.

Find a local branch »

Browse Support

Get answers and instructions for common questions by visiting Support section 24 hours a day.

Visit our Support section »



Did you receive a call from 844-332-4899?

If you receive a call from the number 844-332-4899, please pick-up! This is a legitimate call from our fraud protection department calling you to verify potentially suspicious charges on your Sound debit or credit card. Learn more »

Report a Lost or Stolen Credit or Debit Card

Call us at 253.383.2016 or 800.562.8130. For after-hours support, select Option 6, then Option 2 from the telephone menu.

Legal & Documents Request

Sound Credit Union
Attn: Risk Management
PO Box 1595
Tacoma,WA 98401-1595

Fax: 253.383.2023

Donation & Sponsorship Request

Learn more about how Sound reinvests in our communities and how you can submit a request.