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Contact Sound

We’re here to help you.

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View Support Section

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Lost or Stolen Card?

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Call from
844-332-4899?

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Find a branch
or ATM

Chat with Sound’s Digital Assistant 24/7

Click the chat bubble found in the bottom-right of your browser window.

Sound’s Digital Assistant is available to chat with you 24/7 from our website or within Online & Mobile Banking. You can ask questions, get answers, and if you need additional help, you can easily transfer to a live Sound chat agent during business hours.

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Digital Assistant & Live Chat

Chat with Sound’s Digital Assistant 24/7.

Live Agent Chat Hours:
Monday – Friday: 7:30 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm

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Call

Sound Contact Center
253.383.2016
800.562.8130

Hours:
Monday – Friday: 7:30 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm

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Write

Mail:
Sound Credit Union
PO Box 1595
Tacoma, WA 98401-1595

Fax:
253.383.2079

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Visit

Visit our Branches and ATMs page for a full list of branches and hours.

Find a local branch

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Browse Support

Get answers and instructions for common questions by visiting Support section 24 hours a day.

Visit our Support section

Report a Lost or Stolen Credit or Debit Card

Call us at 253.383.2016 or 800.562.8130. For after-hours support, select Option 6, then Option 2 from the telephone menu.

Did you receive a call from
844-332-4899?

If you receive a call from the number 844-332-4899, please pick-up! This is a legitimate call from our fraud protection department calling you to verify potentially suspicious charges on your Sound debit or credit card. Learn more.

We welcome your feedback.

Member feedback is important and we take every comment and suggestion seriously. Send us your thoughts or questions using the form below. Please omit personal information such as your account number or SSN. For the best account support, please log into Online Banking or the mobile app to chat with a live agent or send us a secure message.

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Let us know what’s on your mind. Have a question for us? Ask away. (No personal information such as your account number or SSN please.)
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Legal & Documents Request

Sound Credit Union
Attn: Risk Management
PO Box 1595
Tacoma, WA 98401-1595

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Donation & Sponsorship Request

Learn more about how Sound reinvests in our communities and how you can submit a request.

Learn more about Donations & Sponsorships

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