Welcome to Sound Support. Search the FAQs E.g. "order checks" or "loan application" or "reset password" Business Loans & Accounts How can Sound Credit Union help my business maximize savings potential? Are there any monthly fees associated with high-yield business savings accounts? How can I access funds from my high-yield business savings account? See all Checking & Savings Will I be taxed on prize winnings? How are prizes paid? How are winners notified? See all Fraud & Security How long do you store my payment history and eBills? Where do I send legal requests for financial paperwork? Why don’t I see Fingerprint Authentication on my device? See all Home Loans If I’m in forbearance or on a modified payment plan, can I still refinance my loan? If I am refinancing my first mortgage, how much cash can I take? When can I lock in my rate? See all Loans & Credit Cards Will using Skip-A-Pay affect my GAP benefits? Is there a fee for Skip-A-Pay? How many times can I use Skip-A-Pay? See all Mobile Banking What is the number and keywords for Text Banking? How do I set up Text Banking? Is there a charge to use Text Banking? See all Online Banking How do I set up Multi-Factor Authentication for my account? What sort of protection does Sound offer for my Online Banking account(s)? What is Login Security and how does it protect my account? See all