Reviews
Share your experience
We hope you enjoy banking with Sound as much as we enjoy serving you. Please take a minute to share your experience by leaving a review.
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Tia T.
“Very friendly and speedy service. I’ve visited the Alderwood and Bothell area locations and both have been pleasant experiences. Signing up was simple and the customer service was excellent during that as well.”
Zoe A.
“I love banking here. I have been a member since it was Watermark when I moved to WA in 2010. I do a lot of online shopping, and anytime there is something suspicious, Sound is on top of it and alerts me immediately.”
J.P.
“Best place, best people! The crew here are all rock stars!”
Michael
“The best interest rate in my life for personal vehicles. Unbelievable, it’s pretty much free money. Hey dude just take them and use it. Just paid off my car. Thank you SCU!”
Lisa
“Wonderful staff. Great rates. Fantastic service.”
Aquil
My experience with Sound Credit Union has always been great. Every visit, every email, every call has been completely satisfactory. I go to Bellevue branch and everyone who work here are awesome… And for this reason, I just started my business account relationship with Sound. Happy to be a member.
Shannon
“Came to this branch to open a new account, and everyone was very helpful and pleasant! Happy to be a member here.”
Randy
“I have been with Sound Credit Union for close to 10 years. The employees at the Bonney Lake branch are the best. They always smile and laugh. It is almost like dealing with family members.”
Makenzie
“Had a great experience working with the Bothell Branch to get our car loan! They showed us all the options and helped us make the best decision for our finances.”
Emily
“Friendly place. The manager is very courteous and goes out of the way to help. Strongly recommend over the bigger banks around.”
Terry
“Love, love, LOVE Sound Credit Union!! They helped me with a Loan during COVID that saved my life. When no one else would. My family will always bank here.”
Ado
“Friendly staff and professional services located on the corner of an intersection so it’s easy to pull in to do your business and leave without being stuck in traffic. No long waits at the ATM or inside. Nice to have one in the neighborhood.”
A. Grey
“Best credit union I’ve ever used. Never a wait of more than 2 people in the branch. Staff quick, friendly and attentive. Many extra free services like notarizing and counting of coins (up to $200 per day free last I was there). Even the security guards are nice! Never will I go back to a regular bank.”
Joshua
“Best Sound branch I’ve been to, the staff was very friendly and even shared some laughs with me so to the workers working around 11:15 on this day thank you!”
Jenna
“…so friendly and helpful!! The drive from Seattle is worth it to visit this branch! Thank you guys so much!”
Jonnie
“Nice location, friendly staff, ease of transaction, what’s not to like? Alas, I did not win the contest for $25 grand, but there will be other contests. Perhaps I’ll get a consolation prize for a friendly review. ;)”
Matthew
“Branch team is amazing! Went in for a business account and they quickly signed me up and I was on my way. Very knowledgeable as well! Appreciate it!”
Charles
“Quick and friendly service! I use the drive up teller 95% of the time and have not had any problems. Currently only using their auto loan services but considering opening up other account services.”
Renee
“I love this branch. They have shared branching which is a plus! Great customer service too. Friendly and helpful staff.”
Diane
“My husband and I have been with Sound CU for 5 years and have had excellent customer service and great rates on loans.”
J. Parker
“We love Sound Credit! It’s nice when you walk in & they know your name. They are very helpful & flexible.”
Destiny
“Always helpful and smiles!! 10 stars if there was an option! And yes the ATM has issues but hey things could be worse right? 🙃 I appreciate there kindness and patience!!”
Katrina
“This branch is been amazing!!! They have been very helpful with all my needs today. Thank you Graham South Credit Union!!!”
Ruth
“The new branch is great, everyone is very friendly and very helpful I recommend this credit union over a standard bank anytime.”
Alan
“Went in looking for a debt consolidation loan, walked out with a new credit card. They. pointed out the advantage (lower interest rate on balance transfers). Five star service all the way!”
James
“The branch manager is the epitome of customer service. During my visit, she was extremely informative and understanding as she assisted me with creating my membership. Thank you, ma’am!”
Hannah
“Best credit union ever. the staff is always kind and willing to help.”
Linda
“Always very friendly, professional, and knowledgeable people working at this branch.”
Kenny
“I’ve been a member for 12 years and have never had a problem. The tellers here are excellent and very nice. The office is very clean. One of my favorite locations.”
Alicia
“Always a great experience with auto loans here. Currently on our third with them and it’s never less than excellent. (I also work for a competitor, still praise this CU and branch)”
Henry
“I want to thank sound credit union and people at this branch for helping me getting my new car , the process was fast and easy also people at the branch was really nice and responsive. I would definitively recommend it!”
Roxie
Sound Credit Union is a breath of fresh air compared to other financial institutions in the area. They treat the public with respect and are professional. The Mukilteo branch staff are especially outstanding; and the branch building itself is welcoming. Highly recommended.
Jenni
“Although, I live in Lynnwood I have several branch options for my banking needs. I love going to this location. Every time I visit, everyone go out of their way to make sure I am taken care of. I appreciate all of you!”
Di
“Helpful, knowledgeable, friendly and prompt. I was there to get a new card. Took 10 minutes!”
Starla
“They have been very good to me I’ve been with they over 30 years and never had a problems they couldn’t fix banking with sound Credit Union.”
Brittany
“My favorite branch by far! Everyone is very professional! The branch Manager was so patient with me! Highly recommend them!”
Deb
“I been coming here for many many years, awesome.”
Dan
“My home credit union for the past 40+ years. Great customer service.”
Allen
“I had a loan though Sound Credit Union years ago. I was so happy with their service that I kept my account with them open and active. I have always been treated with respect and in a way that made me feel like they honestly care about their customers.”
Heather
“They were very helpful and went out of their way to help me!! Very professional yet very friendly very refreshing!! Thank you for the personal service!”
Tycho25
“Very kind, helpful, and sympathetic staff, in my experience. They offer convenient and speedy services.”
Matt
“I use Sound Credit Union’s Shared Branching and my account’s with another credit union. The Redmond and Bellevue branches have always been very helpful, every time.”
Nancy
“I use Sound in Redmond and they have great customer service all the way to the dog treats for my pup. Everyone there is super friendly. And its great they love my dog as well.”
Vasilena
“I was there three times in one month for a different services, and every time was good experience for me. Excellent customer service. Thank you!”
Ardi
“The Sound team in Shoreline is so helpful you would be crazy to go to another bank. I recommend them to anyone just starting to build credit or applying for a car loan.”
Carol
“The branch manager, was the absolute best. I felt welcomed, and like I was joining a family of love.”
Kimberly
“Been banking with Sound for a lil bit now and they’re always friendly and kind. Thank you!”
Lizzie
“I always receive friendly service here, and even when there is a long line, the employees are patient and polite. This is my favorite Sound branch!”
Dale
“Refinanced my Auto loan at this branch. The branch manager was very helpful, super nice and very professional. She did a outstanding job of getting my SUV refinanced in a super short time frame. Great, Sound Credit Union branch, and very helpful banking staff.”