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This branch is great! I went in for approval on an auto loan, and they went the extra step to make sure I was getting a fair price on my car (which it turns out I wasn't). Saved me from getting taken advantage of and led to me getting a better deal from a different dealership! Jenn Cram was super patient and helpful.
Always fast with depositing my checks, never had a problem with any mysterious charges, or bad customer service.
We became members shortly after we were married. We have always been treated very personally and professionally. I have loved coming into this branch because I'm greeted by my first name.
I just want to say thank you to Alyssa and Sierra. I came here with two issues and feeling stressed about it. Both ladies were very professional in handling my needs in record time.
Arron is the go-to guy, his commitment to my situation was impeccable. I can't thank him and Sound enough for the opportunity to start my new journey.
Went to open accounts and refi car loans. They were amazing! Service was great and enjoy doing business here.
This by far is my favorite credit union ever they make me and my family fill like a part of theirs thank you!
I'm new to this area and this credit union has always been attentive to my needs and extremely helpful. I highly Sound.
Best CU ever. Helped me along greatly with 2 auto loans and made everything very easy and friendly.
Been banking with them for years and through multiple name changes - Seattle Telco to Watermark to the current name since the merger. I like this branch on First Hill because it is convenient walking distance from work, and I never have to wait long to get my banking done. The tellers have all been great and helpful. I hear they offer validated parking too, but have never had to use it.
I’ve been with many different large banks before I moved to Sound. I’ve always been very satisfied by the member service and the tellers I’ve interacted with. They have just improved there online service which is what I use most often.
Sound is truly the best at what they do! I love their entire team from their auto loans that I can get their super low rates, to their home equity loans, and mortgages!
Brenda is awesome and went above and beyond to help me with my car loan. She was so kind and helpful! The tellers are all really nice and helpful too. They all make you feel like you are having a visit with a friend instead of just going to the bank.
Overall absolutely amazing. Sheila had helped me initially start the whole refinance process for my vehicle and was very quick at getting back to me with a final quote.
Always helpful service. I appreciate that each staff member I've worked with has taken the time to answer my questions.
Sound Credit Union has made me feel special.I have completed a Home equity account with them. It was clean and efficient... no hidden agendas.
I love this credit union. Friendly, but not overly so like at big banks, really nice perks and shared branching make it easy to be a member. Don't know why I wasted so many years with banks and their ridiculous fees.
This branch has been my "go to" branch since it opened. The staff is friendly, knowledgeable and efficient. I appreciate the helpful assistance they provide - whether it's inquiring about rates, a loan, or helping to replace lost checks or a credit card.
I want to thank Alicia in this branch for extraordinary customer service in helping me resolve an e-check issue. She was very pleasant and patient.
I absolutely love Sound Credit Union! Amanda was extremely helpful in setting up my account and dealing with my annoying change of address mess! I also really like Cydnee who was a wealth of information about traveling internationally and letting me know they wouldn't charge me a fee for using my card or ATM while away. Very awesome financial institution, glad to have my money safe with them!
New to this credit union and so far everyone has been great, from the branch staff to the people at corporate who have helped me over the phone.
Always friendly, courteous and professional.
Setting up an account was so easy! Thank you!
These ladies are the best! Always so helpful and kind, you would never be able to tell if they were having a bad day. They always seem to go above and beyond. I love Sound and I'll be a member for life!
Great People and Great Service. Low cost credit cards and local mortgages. Notaries on site and free for customers. Good Youth Savings program.
Excellent customer service, friendly staff, quick service, great interest rates too. They also have many helpful seminars on financial planning. I've been a happy customer for over 20 years. Much better than any other commercial bank.
My son and I went to Sound to have him apply for a Auto loan. The process was smooth from start to finish. Thank you Sound!
What a view!
Always very friendly, professional, and knowledgeable people working at this branch.
I am a member of sound credit union I go to the key center branch I have been a member for 7 years and love it.
Everything has been great so far. Tellers have been very kind and friendly and the location is very convenient.
We have been members for over 4 years. We primarily use the Lakewood branch but have been in the Downtown Tacoma office several times. The staff at both locations has always been friendly, helpful, and professional. It is nice to be treated as an individual person and not just another account. I would highly recommend Sound.
38th Street Branch is Solid!!! I was applying for a loan and needed some important information from my business account. Jeremy was knowledgeable, professional and gave me exactly what I needed - within seconds! Love this Branch.
My Wife and I have had nothing but great experiences with this credit union. Wendi has been nothing but fantastic and going out of her way to help us and figuring things out for us. She is the most awesomest person ever!
I’ve banked here for over a decade (and also had a car loan through them) and I can’t think of a single negative experience. Everyone here is incredibly friendly, even when it’s busy. Thank you for the great service!
I love Sound Credit Union!
Great friendly staff! They are always professional and go as quickly as possible with out rushing the members!
Always have been helpful, courteous and pleasant to work with. You never have to wait long to be seen by a teller or banking Personnel. Great place to do your banking.
Nice. Helpful. Friendly. Thank you Sound Credit Union!
I always receive friendly service here, and even when there is a long line, the employees are patient and polite. This is my favorite Sound branch!
Very friendly and speedy service. I’ve visited the Alderwood and Bothell area locations and both have been pleasant experiences. Signing up was simple and the customer service was excellent during that as well.
I love banking here. I have been a member since it was Watermark when I moved to WA in 2010. I do a lot of online shopping, and anytime there is something suspicious, Sound is on top of it and alerts me immediately.
Friendly place. The manager is very courteous and goes out of the way to help. Strongly recommend!
As a member of a different local credit union, I found inconveniences of long lines and limited access to tellers. Sound was a great fit with quick, easy access and multiple locations. Bothell stands out as my personal favorite!
Been working with this credit union for 30+ years. I am so glad that more branches are opening. Great products, great people there to help and better than fair value!
Setting up a new account was easy. Thank you!
I enjoy this branch and its people! They always make me, my wife and son feel at home.
I love Sound Credit Union!
Best credit union ever!
I always get quick friendly service. Lisa is the best to help with everything. Switched all my banking to them. They've always been great and able to help me with any issues. I would recommend to friends and family.