Our Career Progression Model

1. Teller – Member Service Representative

Jumpstart your career by helping members with routine financial transactions.

Responsibilities:

• • Perform routine financial transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, etc.

Requirements:

• • One-year experience in customer service position required; cash handling and sales experience is preferred.

Salary Range:

• • Targeted hiring range: $20.00 – $22.50, Full Range: $20.00 – $25.00

2. Universal Associate I (New Accounts)

Expand your knowledge and start handling more complex member needs and transactions.

Additional Responsibilities:

• • Open new consumer accounts including: savings, checking, money market, certificates of deposit, minor accounts, Individual Retirement Accounts (IRA’s), Health Savings Accounts etc.

Additional Requirements:

• • At least one year of experience as a teller or equivalent customer facing banking experience.
  • Cash handling and experience in opening new accounts required.

Salary Range:

• • Targeted hiring range: $21.50 – $24.00, Full Range: $21.50 – $26.50

3. Universal Associate II (New Accounts & Loans)

Take on additional responsibilities, including problem-solving and assisting with branch operations.

Additional Responsibilities:

• • Open new consumer accounts including: savings, checking, money market, certificates of deposit, minor accounts, Individual Retirement Accounts (IRA’s), Health Savings Accounts etc.

Additional Requirements:

• • At least one year of experience as a teller or equivalent customer facing banking experience.

• • Cash handling experience in opening new accounts and loans required.

Salary Range:

• • Targeted hiring range: $22.50 – $25.00, Full Range: $22.50 – $27.50

4. Universal Associate III

Prepare for leadership by mentoring new staff and managing higher-level transactions.

Additional Responsibilities:

• • Accept, review, and process loans including consumer, Home Equity and business.

Additional Requirements:

• • At least two years of experience as a teller or equivalent customer facing banking experience.

Salary Range:

• • Targeted hiring range: $23.50 – $26.00, Full Range: $23.50 – $28.50

5. Senior Universal Associate

Lead your team by example, manage significant branch operations, and ensure the highest level of service.

Additional Responsibilities:

• • Serve as a subject matter expert for the branch team and members.
  • Assist in the training and mentoring of new employees.

Additional Requirements:

• • At least three years of experience as a teller or equivalent customer facing banking experience.

Salary Range:

• • Targeted hiring range: $24.50 – $28.50, Full Range: $24.50 – $32.50

1. Contact Center Representative

Jumpstart your career by helping members with routine financial transactions.

Responsibilities:

• • Perform routine financial transactions via the telephone, including withdrawals, cash advances, loan payments, transfers and process and mail cashier’s checks. Provide members with account status, including current balances and loan details.

Requirements:

• • One year successful work experience in a service-oriented capacity, preferably in a Call Center environment.
  • Demonstrated sales experience preferred.

Salary Range:

• • Targeted hiring range: $21.50 – $24.00, Full Range: $21.50 – $26.50

2. Contact Center Specialist

Additional Responsibilities:

• • Process account changes including adding/removing account owners, beneficiaries, name changes, etc and IRA/HSA requests.
  • Cross-sell products and services goals, and answer questions to meet members’ financial service needs.

Additional Requirements:

• • Two years of successful work experience in a service-oriented capacity, preferably in a Call Center environment.

Salary Range:

• • Targeted hiring range: $23.50 – $26.00, Full Range: $23.50 – $28.50

3. SR Contact Center Specialist

Prepare for leadership by mentoring new staff and managing higher-level transactions.

Additional Responsibilities:

• • Serve as a subject matter expert for the contact center team and members.
  • Assist in the training of new employees.

Additional Requirements:

• • Three years of successful work experience in a service-oriented capacity, preferably in a Call Center environment.

Salary Range:

• • Targeted hiring range: $24.50 – 28.50, Full Range: $24.50 – $32.50