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What can I do if I suspect I’m a victim of card skimming?

If you’ve been affected by fraud, here are a few steps we encourage you to take:

  • Call Sound Credit Union to report the fraud and have your debit or credit card blocked. After hours, call the lost or stolen credit card line at 1-855-477-1141.
  • Turn off any affected cards using the Card Controls feature in the Sound mobile app.
  • File a report with your local law enforcement agency. This is not a requirement to refund any money taken fraudulently, however, more information may help police find the people responsible.
  • Consider signing up for Fraud-Defender. Fraud-Defender is a fully managed identity theft recovery program that takes the work out of identity theft recovery. Covered individuals receive one-on-one help from a professional recovery advocate. Coverage is not limited to the account(s) you have with Sound Credit Union.