Updates to Phone Banking
Updates to Phone Banking
Easier Navigation, New Keypad Codes, and Voice Options
We’ve updated Telephone Banking to make it faster and easier to access your accounts, whether you use your keypad or your voice.
If you’ve used phone banking recently, you may notice a few changes the next time you call Sound Credit Union.
What’s New
- Simpler menu options to make navigation easier and more intuitive.
- New keypad service codes for faster access to common tasks.
- Voice navigation so you can say what you need instead of pressing buttons.
How it Works
- You can still use your phone’s keypad (that hasn’t changed).
- Keypad prompts and service codes will be different, so listen for the updated options.
- You can now speak your request to move through the menu.
For example, you can say:
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- “Check my balance”
- “Recent transactions”
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These Updates are Designed to Help You:
- Get to your information faster.
- Spend less time navigating menus.
- Choose the method that works best for you: Keypad or Voice.
Need help getting started?
Download the quick reference guide with the updated Keypad Banking Menu Service Codes to help you learn the new options. If you have questions or need assistance, a local, live Contact Center Representative is available during business hours.
Keypad Banking Menu Service Codes
AT ANY TIME SELECT: 0 to speak to an agent, * to repeat the menu options, and # to return to the voice menu.
Account Balance
Transferring Funds or Making Payments
Stop Checks
Recent and Pending Transactions
Payoff Amounts
Withdrawal by Check
Interest Earned
Check Hold Information
Ready to Give it a Try?
Call and explore the new phone banking experience the next time you need to access your accounts.
This update is part of Skipper, our new digital assistant.
This is just the beginning. Skipper will continue to make it easier to get what you need by phone.
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